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Returns & Refund Policy

UPDATED: 24/09/2020

Due to Covid-19, Australia Post has suspended its GUARANTEE for Next Day Delivery on Express Post deliveries. However as we live outside of a capital city, we have always stated that we are not able to deliver next day. If you select the Express shipping option your parcel will still be given priority shipping. 

We thank you for your patience at this difficult time as it is beyond our control.

Our return policy makes it easy for you to return an item if you are unhappy for any reason within 30 days of purchase. This goes above and beyond the ACCC policy (see below). If you would like to return or swap a product, the item/s must be returned so that they arrive within 30 days of the purchase date. (15 Days for sale items). A credit note will be given to purchase other stock if you change your mind for any reason, wrong size, wrong colour etc. No refunds will be given for change of mind. Refunds will only be given if goods are faulty and deemed irreparable. 

Items must be in a resellable, unopened, tags attached condition. All care must be taken to package the item so it is not damaged in transit on return to Angelfish Dragonfly. Customers will pay postage to return goods for change of mind. Postage costs will not be credited or refunded for change of mind. 

Due to hygiene reasons, we cannot accept returns / exchanges for swimming products, and drinkware and food utensil products. 

Customers must contact us via email: sales@angelfishdragonfly.com.au with your request and we will give you instructions and an authorization for return of goods.

After 30 days we follow:

The Australian Competition and Consumer Commission (ACCC) provides the following principles for a refund policy:

“We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem. This is when the item:
¦ Has a problem that would have stopped someone from buying the item if they had known about it
¦ Is unsafe
¦ Is significantly different from the sample
or description, or
¦ Doesn’t do what we said it would or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the
item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund
or replacement.
Please keep your proof of purchase – for example, your receipt.”

We take care to check items before dispatch & to package to prevent damage however if damage does occur during transit, contact us to arrange replacement or a refund straight away upon arrival. Customers are advised to check items thoroughly upon receipt before removing any tags or labels in the event that you need to return or exchange the product.

We may request a photo of the damaged product to determine a refund or exchange.

Products that have been soiled, used, damaged, washed or altered will not be accepted. Goods may be returned to the customer at their expense. Items will not be returned without payment of postage first. We recommend customers use registered post to return goods.

Refunds can only be made into the account that the goods were purchased from. Strictly no cash refunds for online purchases.