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YER
A MontiiCo cult favourite - we've sold over 100,000 ice packs and they continue to sell out over and over again! With up to 6 hours of cooling, they're made to handle the heat!
A Medium Ice Pack comes included as standard in all Montii.co's medium lunch bags. We love to have a few spare so that you can always have one frozen ready to go!
Check out our new, upgraded version! These new Ice Packs are made with a wipe-clean nylon outer material. The outstanding quality remains with the same gel contents inside, but these new ice packs have a stronger, condensation-free outer layer.
We made this change for increased durability and protection from sunlight and tearing, for inner gel stability. The ice packs remain independently certified “food safe” and still comes with our machine washable cover.
Dimensions:
Including cover: 16cm x 15cm x 1.5cm
Excluding cover: 15cm x 13cm x 1.5cm
Weight: 260g
Materials:
Returns & Refunds Policy
At Angelfish Dragonfly, we want you to be happy with your purchase. Our returns policy is outlined below and does not limit your rights under the Australian Consumer Law (ACL).
Change of Mind
We accept change-of-mind returns within 30 days of delivery, provided the item is:
- Unused, unworn and in original condition
- Returned with original tags attached
- In original packaging where applicable
- Suitable for resale
- Accompanied by proof of purchase
Change-of-mind return postage is the customer’s responsibility. Original postage costs are not refundable.
Sale items may be returned for change of mind unless clearly marked Final Sale or No Change-of-Mind Returns at the time of purchase.
Exchanges
We accept exchanges for change-of-mind purchases, subject to availability and the conditions above. Return postage is the customer’s responsibility and any price difference will be adjusted accordingly.
Faulty, Damaged or Incorrect Items
If your item is faulty, damaged, defective, does not match its description, or we have sent you the wrong item, please contact us.
Your rights under the Australian Consumer Law apply regardless of our change-of-mind policy, including to sale items. We will provide the appropriate remedy where required, which may include a repair, replacement or refund.
For faulty or incorrect items covered by the ACL, we will cover reasonable return postage costs.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our 30-day change-of-mind policy does not affect these legal rights.
Refunds
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
For change-of-mind returns, original postage is not refundable.
How to Return an Item
Please contact Angelfish Dragonfly before returning your item so we can provide return instructions.
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
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