Heathcote's Emporium - Festive Hand Cream & Lip Balm

Returns & Refunds Policy

At Angelfish Dragonfly, we want you to be happy with your purchase. Our returns policy is outlined below and does not limit your rights under the Australian Consumer Law (ACL).

Change of Mind

We accept change-of-mind returns within 30 days of delivery, provided the item is:

• Unused, unworn and in original condition
• Returned with original tags attached
• In original packaging where applicable
• Suitable for resale
• Accompanied by proof of purchase

Change-of-mind return postage is the customer’s responsibility. Original postage costs are not refundable.

Sale items may be returned for change of mind unless clearly marked Final Sale or No Change-of-Mind Returns at the time of purchase.

Exchanges

We accept exchanges for change-of-mind purchases, subject to availability and the conditions above. Return postage is the customer’s responsibility and any price difference will be adjusted accordingly.

Faulty, Damaged or Incorrect Items

If your item is faulty, damaged, defective, does not match its description, or we have sent you the wrong item, please contact us.

Your rights under the Australian Consumer Law apply regardless of our change-of-mind policy, including to sale items. We will provide the appropriate remedy where required, which may include a repair, replacement or refund.

For faulty or incorrect items covered by the ACL, we will cover reasonable return postage costs.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our 30-day change-of-mind policy does not affect these legal rights.

Refunds

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

For change-of-mind returns, original postage is not refundable.

How to Return an Item

Please contact Angelfish Dragonfly before returning your item so we can provide return instructions.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.